General
Can I get custom endpoints or analytics?
Can I get custom endpoints or analytics?
Yes, on the Custom plan, we offer custom integrations, endpoints, and implementation support tailored to your use case.
How often is data updated?
How often is data updated?
We process and update data in real-time about every 1-10 seconds depending on the dataset. This ensures near real-time responsiveness without overloading infrastructure.
How do I get started?
How do I get started?
You can get started for free by signing up for an account and getting an API key.
How do I get support?
How do I get support?
You can join our Discord server or email us at [email protected] to get support.
Browser-based Access
`How does browser-based access work?
How does browser-based access work?
You can contact us to request browser-based access via Cloudflare Zero Trust. This requires Prism API traffic to terminate at Cloudflare. Frontend CDN choice for the application itself is unaffected.
Billing
How can I pay for my subscription?
How can I pay for my subscription?
You can pay for your subscription on the Prism Dashboard through the MoonPay payment gateway, using crypto or fiat.
Is my subscription renewed automatically?
Is my subscription renewed automatically?
No, your subscription is not renewed automatically. You will need to renew your subscription when you receive the reminder email days before the expiration date.
How can I cancel my subscription?
How can I cancel my subscription?
You can cancel your subscription at any time on the Prism Dashboard.
How can I get a refund?
How can I get a refund?
You can get a refund for your subscription if you cancel your subscription within 5 days of the purchase date. Contact us once you cancel your subscription and we will process the refund.