General
Can I get custom endpoints or analytics?
Can I get custom endpoints or analytics?
Yes, on the Enterprise plan, we offer custom integrations, endpoints, and implementation support tailored to your use case.
How often is data updated?
How often is data updated?
We process and update data in real-time, ingestion and processing times vary depending on the dataset. See Data Freshness for more information.
How do I get started?
How do I get started?
You can get started for free by signing up for an account and getting an API key. See Quickstart for more information.
How do I get support?
How do I get support?
You can join our Discord server or email us at support@prismapi.io to get support.
Billing
How can I pay for my subscription?
How can I pay for my subscription?
You can pay for your subscription on the Prism Dashboard through the Polar payment gateway.
Is my subscription renewed automatically?
Is my subscription renewed automatically?
Yes, your subscription is renewed automatically.
How can I cancel my subscription?
How can I cancel my subscription?
You can cancel your subscription at any time on the Prism Dashboard.
How can I get a refund?
How can I get a refund?
You can get a refund for your subscription if you cancel your subscription within 5 days of the purchase date. Contact us once you cancel your subscription and we will process the refund.